Refund policy

Last updated: October 6, 2026

You may request a return within 30 calendar days after delivery for eligible orders delivered in the United States and Canada. Contact ORRVIK Support before sending any item back; unauthorized returns may be refused.

Eligibility

The product must be in like-new, unused condition and returned with the original packaging, accessories, hardware, manuals and other included components. Items showing stains, odors, scratches, misuse, customer-caused damage, missing parts or other signs of use are not eligible. Products clearly marked final sale, customized or non-returnable are also excluded.

Start a Return

  1. Email support@orrvik.com or call +1 (213) 258-6588.
  2. Provide your order number, reason for return, and photos showing the product and packaging condition.
  3. Wait for written return authorization and return instructions. The RMA will identify the correct return address.

Authorized Return Routing

Every approved return receives written routing instructions and, when applicable, a return label or scheduled pickup. Depending on the item and destination, ORRVIK may issue a FedEx label, arrange LTL or white-glove pickup, or direct the return to our New Jersey location or another authorized inspection facility. Do not ship a return to any address unless it is named in the written RMA.

Return Shipping

For a return or exchange based on preference, fit, color, comfort or another non-defect reason, the customer is responsible for return shipping, safe packaging and any return-related customs or brokerage cost that applies to a cross-border shipment. If ORRVIK confirms a manufacturing defect, missing component or shipping damage, we will provide an appropriate resolution and cover authorized return or replacement shipping where applicable.

Damage or Defects

Report visible shipping damage, missing parts or a suspected manufacturing defect within 48 hours of delivery. Keep the original carton and provide photos of the carton, shipping label and affected area, plus video when useful.

Refunds

After an authorized return is received and inspected, approved refunds are issued to the original payment method within 7 business days. Your bank or card provider may need additional time to post the credit.

Cancellations

Contact us as soon as possible if you need to cancel. Orders that have not entered fulfillment may be cancelled. Once an order has shipped, it must follow the authorized return process.

See the full Returns & Refunds page.