Returns

Returns & Refunds

Last updated: [[CONFIRM: DATE]]

We want the return process to be clear before you order. Please review the eligibility, timing, packaging and cost information below.

Return window

Eligible products may be requested for return within [[CONFIRM: XX DAYS]] of delivery.

A return must be approved by Orrvik before the product is shipped back.

Return eligibility

To qualify for a standard return, the chair must:

  • Be requested within the stated return window.
  • Be in [[CONFIRM: LIKE-NEW / UNUSED]] condition.
  • Include all original parts, accessories, hardware and documents.
  • Be returned in [[CONFIRM: ORIGINAL PACKAGING / APPROVED PACKAGING]].
  • Not show damage caused by misuse, improper assembly or unauthorized modification.

[[CONFIRM: WHETHER ASSEMBLED OR TESTED CHAIRS MAY BE RETURNED]]

Return shipping and fees

Return Shipping: [[CONFIRM]]

Return Fee: [[CONFIRM]]

Restocking Fee: [[CONFIRM: NONE / AMOUNT]]

How to start a return

Contact [[CONFIRM: SUPPORT EMAIL]] and include:

  • Your order number
  • The email used at checkout
  • The reason for the return
  • The current condition of the chair
  • Photos of the chair and packaging if requested

Do not ship the chair back before receiving return authorization and instructions.

Damaged, defective or incorrect products

If your Orrvik arrives damaged, defective or incorrect, contact us within [[CONFIRM: XX DAYS]] of delivery.

Please include your order number and clear photos or video showing the issue.

Approved damage, defect or incorrect-item claims are handled separately from change-of-mind returns.

Refunds

Once an authorized return is received, it will be inspected.

Approved refunds will be issued to the original payment method within [[CONFIRM: X–X BUSINESS DAYS]] after inspection.

Your bank or card issuer may require additional time to post the credit.

Original Shipping Charges: [[CONFIRM]]

Return Shipping Charges: [[CONFIRM]]

Exchanges

[[CONFIRM: DIRECT EXCHANGE POLICY]]

Order cancellation

[[CONFIRM: CANCELLATION WINDOW]]

Once an order has entered fulfillment or shipped, it may need to follow the standard return process.

Non-returnable situations

  • The return request is outside the return window.
  • The chair has been materially damaged after delivery.
  • Parts or accessories are missing.
  • The product has been modified or improperly repaired.
  • The item was clearly identified as final sale or non-returnable.

Contact

Email: [[CONFIRM: SUPPORT EMAIL]]
Phone: [[CONFIRM: PHONE]]