Shipping

Shipping & Delivery

Last updated: [[CONFIRM: DATE]]

We want you to know what to expect before your Orrvik arrives. This page explains order processing, shipping, tracking and delivery.

Where we ship

We currently ship to:

[[CONFIRM: SHIPPING REGION — FOR EXAMPLE CONTIGUOUS 48 U.S. STATES]]

  • Alaska: [[CONFIRM]]
  • Hawaii: [[CONFIRM]]
  • Puerto Rico: [[CONFIRM]]
  • P.O. Boxes: [[CONFIRM]]
  • APO/FPO addresses: [[CONFIRM]]
  • International addresses: [[CONFIRM]]

Shipping cost

[[CONFIRM: FREE SHIPPING / CALCULATED AT CHECKOUT / FLAT RATE]]

Order processing

In-stock orders are typically processed within [[CONFIRM: X–X BUSINESS DAYS]], excluding weekends and U.S. holidays.

Processing time is separate from carrier transit time.

Estimated delivery time

After shipment, delivery typically takes approximately [[CONFIRM: X–X BUSINESS DAYS]].

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, remote-area service or other events outside Orrvik's direct control.

Carrier and delivery method

Carrier: [[CONFIRM: UPS / FEDEX / LTL / OTHER]]

Delivery Method: [[CONFIRM: DOORSTEP / CURBSIDE / FIRST DRY AREA / APPOINTMENT]]

Orrvik chairs may ship in oversized cartons. Please make sure someone can safely receive and move the carton from the carrier's delivery point.

Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Tracking may take approximately [[CONFIRM: 24–48 HOURS]] to update after a shipping label is created.

Address changes and cancellations

Please review your delivery address carefully before placing your order.

[[CONFIRM: ADDRESS CHANGE / CANCELLATION WINDOW]]

Once an order has entered fulfillment or shipped, we may no longer be able to change the address or cancel the shipment.

Damaged packages

Please inspect the carton when it arrives.

If the shipment arrives visibly damaged:

  1. Take clear photos of the outer carton.
  2. Photograph the shipping label.
  3. Photograph any product damage.
  4. Contact Orrvik within [[CONFIRM: DAMAGE REPORTING WINDOW]].

Please keep all packaging until the issue has been reviewed.

Lost or delayed shipments

If your tracking has stopped updating or your shipment appears lost, contact us with your order number.

A carrier investigation may be required before a replacement or other resolution can be issued.

Contact

Email: [[CONFIRM: SUPPORT EMAIL]]
Phone: [[CONFIRM: PHONE]]